FAQ

Q: When will my order be shipped?

A: Orders for 1 to 10 units are normally processed and shipped within 1 to 3 working days. You will receive an email with the tracking number once your order is dispatched.

Q: Can I cancel my order?

A: Order cancellation is available within 24 hours after placement. Beyond this timeframe, your order will most likely be under processing or already shipped, and cancellation will no longer be possible.

Please send your cancellation request to angel.ticctv@gmail.com, together with your purchase screenshot and order details.

Q: Does the HD COMBINE/CCTV tester software support online upgrade?

A: Yes, it supports online upgrade. Connect the device to the network, go to Settings, select System Upgrade, and follow the on-screen prompts to complete the upgrade.

Q: How can I get in touch with you?

A: Email: angel.ticctv@gmail.com

We reply to most emails within 1 working day.