Thank you for choosing Guangzhou Dongtai (hereinafter referred to as "TICCTV.com", "we", "us" or "our"). We are committed to protecting your personal information and privacy rights. If you have any questions or concerns regarding this Privacy Statement or our processing of your personal information, you may contact us via email at sales@ticctv.com.

This Privacy Statement describes how we collect and use your information when you:

1. Visit our website: https://www.upsoe.com
2. Conduct business with us through other channels, including purchases, marketing campaigns, offline exhibitions and other related activities.

Definitions of Terms Used in this Statement

• "Website": All our websites that reference or contain a link to this Privacy Policy.
• "Services": Our websites and all supporting associated services, covering product sales, marketing promotions, online and offline events of all types.

This Privacy Statement clearly and comprehensively explains what information we collect, how we use such information, and the rights you are entitled to. If you disagree with any provisions herein, please cease using all our Services immediately.

Please read this Privacy Statement carefully to fully understand our practices regarding the information we collect.

1. What Information Do We Collect?

1.1 Personal Information You Voluntarily Provide to Us

Brief Overview: We collect personal information you provide of your own free will. When you wish to learn about our company, products and services, participate in website activities, or contact us proactively, you will voluntarily share personal information with us, which we will collect accordingly.

The types of information collected depend on your interactions with our website and our team, your independent choices, and the products and features you use. Such voluntarily provided personal information specifically includes: your full name, email address and other equivalent contact details.

All personal information you submit to us must be true, complete and accurate. Please notify us promptly if any of your information changes.

1.2 Information Automatically Collected by Our Systems

Brief Overview: Our systems automatically capture certain data when you visit our website, such as your IP address, browser and device parameters. When you access, use and browse our website, we automatically gather specific data. This information cannot be used to identify you personally (e.g. your name or contact details), but it includes device and behavioral data such as: IP address, browser model, device hardware specifications, operating system, language preferences, referring URLs, device name, country/region of access, location data, website visit duration, browsing tracks and other technical data.

We collect such information primarily to maintain the safe and stable operation of our website, conduct internal data analysis and generate statistical reports.

Automatically collected data includes location data: We may obtain your device location information, split into precise location and approximate location. The accuracy of location capture depends on your device model and system settings. For example, we may retrieve your real-time geographic location via GPS, IP address and other technologies.

You may decline location access authorisation or disable location functions on your device to prevent us from collecting your location data. Please note, however, that disabling location permissions may restrict your access to certain website features.

2. How Do We Use Your Information?

Brief Overview: We process your information based on legitimate business interests, performance of contracts concluded with you, compliance with legal obligations, or your consent. Personal information collected via our website is used for the following business purposes, each accompanied by its corresponding legal basis for processing (legitimate business interests / performance of contract / user consent / legal obligation).

We use the data we collect and obtain for the following purposes:

1. Send administrative notifications: Use your personal information to deliver alerts regarding products, services, new features, as well as updates to our terms and policies.
2. Secure service operations: Leverage your information to maintain website security defences, including monitoring and preventing fraudulent activity.
3. Enforce business terms: Implement our service terms and internal regulations in accordance with operational requirements, comply with regulatory legal requirements, and fulfil contractual obligations agreed with you.
4. Respond to legal documents and mitigate risks: We may retrieve stored data to provide compliant responses if we receive court summonses or other legal instruments.
5. Fulfil orders and manage after-sales services: Process website orders, payment settlements, returns and exchanges and other end-to-end business workflows using your information.
6. Operate events: If you voluntarily participate in lucky draws, competitions or other events, we will use your information to organise events and process prize redemptions.
7. Deliver requested services: Provide the services you require by utilising relevant information associated with your requests.
8. Handle customer enquiries and resolve issues: Receive your feedback and resolve any problems encountered during your use of our Services.
9. Send marketing communications: If you have subscribed to marketing newsletters or enquired about our products proactively, we and our authorised third-party marketing partners may use your personal information to send marketing materials tailored to your preferences. You may unsubscribe from marketing emails at any time (see the section "What Privacy Rights Do You Hold?" below).
10. Deliver personalised advertising: Create and distribute customised content and advertisements (including third-party ad partnerships) based on your interests and geographic data, while measuring advertising campaign performance.
11. Do We Share Your Information with Third Parties?

Brief Overview: We only disclose your data to third parties where we have obtained your consent, are legally mandated to do so, need to provide Services, protect legitimate rights and interests, or fulfil business obligations.

We only process and disclose your data to external parties under the following legal grounds:

1. User consent: We may use your personal information under specific written authorisation provided by you.
2. Legitimate business interests: Process your relevant data to achieve our reasonable business objectives.
3. Performance of contract: Process your personal information to fulfil the terms of a valid contract signed between us and you.
4. Legal obligation: We will disclose your information when required by applicable laws and regulations, to comply with government inquiries, judicial proceedings, court rulings, summonses and other legal procedures, including cooperating with state authorities on national security and administrative law enforcement work.
5. Protection of vital interests: We may disclose relevant information to investigate, stop and address violations, suspected fraud, personal safety hazards, illegal activities or for litigation evidence purposes.

Special Scenarios for Data Processing and Sharing

6. Corporate asset transactions: If we undergo mergers, asset sales, financing, full or partial business acquisition, or enter negotiations for such transactions, we may transfer or share your personal information.
7. How Long Do We Retain Your Information?

Brief Overview: We retain information only for the period necessary to fulfil the purposes set out in this Statement, unless longer retention is required by law. We will only store your personal information for the timeframe required to complete the purposes outlined herein, unless applicable laws, regulations or statutory retention obligations (e.g. tax and accounting record-keeping) mandate extended storage periods. For all business purposes covered under this Policy, your personal information will not be retained for more than 90 days.

When there is no longer a valid business reason to process your personal information, we will delete or anonymise the relevant data. If immediate deletion is not feasible due to data backup constraints, we will isolate and encrypt the information in storage and cease all data processing activities until deletion can be completed.

5. How Do We Safeguard Your Information?

Brief Overview: We protect your personal information through a dual framework of management systems and technical safeguards. We have established comprehensive technical and internal administrative systems to secure the personal information we process. Nevertheless, no online internet transmission or electronic storage technology can guarantee absolute 100% security. As such, we cannot rule out the risk of hackers, cybercriminals or other unauthorised third parties bypassing our security measures to access, obtain, steal or alter your information unlawfully.

We will take all reasonable measures to protect your personal information, but you bear the risk associated with transmitting data via our website. We recommend accessing our website only within secure network environments.

6. Do We Collect Information from Minors?

Brief Overview: We do not actively collect information from individuals under 18 years of age, nor conduct marketing activities targeting minors. We do not proactively gather data from users under the age of 18, nor send marketing content to minors. By using this website, you confirm that you are aged 18 or above; if you are a guardian of a minor, you hereby consent to your ward’s use of this website.

If we discover that we have collected personal information from a user under 18, we will immediately deactivate the corresponding account and take reasonable steps to delete all relevant data from our systems promptly. If you become aware that we hold any minor’s personal information, please notify us via email at sales@ticctv.com.

7. What Privacy Rights Do You Hold?

Brief Overview: You may review, amend your personal information or request account deactivation at any time. If you reside within the European Economic Area (EEA) or the United Kingdom and believe we have processed your personal information in violation of applicable data protection laws, you have the right to file a complaint with the local data protection supervisory authority. You may find authority contact details at: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

If you reside in Switzerland, the official website of the data protection supervisory authority is: https://www.edoeb.admin.ch/edoeb/en/home.html

8. Do Not Track (DNT) Notice

Most web browsers, mobile operating systems and applications feature a "Do Not Track (DNT)" setting. When enabled, this function sends a signal to websites indicating your preference to opt out of browsing activity tracking.

At present, there is no globally unified binding technical standard for recognising and enforcing DNT signals. Accordingly, we do not respond to browser DNT instructions or other equivalent automatic opt-out tracking mechanisms. Should a mandatory unified global standard for online tracking be introduced in the future, we will update this Privacy Policy and publish the revised terms publicly.

9. Do California Residents Have Special Privacy Rights?

Brief Overview: Yes. California residents may lawfully request records of disclosures of their personal information to third parties. California Civil Code Section 1798.83 (commonly known as the "Shine the Light Act") stipulates that California residents may submit one free request per calendar year to obtain details of the categories of personal information we disclose to third parties for direct marketing purposes, alongside the full names and addresses of all third parties who received such data in the preceding calendar year.

If you are a California resident submitting such a request, please send a written application via the contact information provided below.

If you are under 18 years of age, a permanent California resident and hold a registered account on our website, you have the right to request removal of personal content you posted publicly on the site. When submitting your request, please include your account-linked email address and state that you are a permanent California resident. We will remove the relevant content from public website pages, but we cannot guarantee complete elimination of such data from all system backups.

10. Will This Privacy Policy Be Updated?

Brief Overview: Yes. We will revise this Statement to align with updated laws and regulations. We may amend this Privacy Policy periodically. All updated versions will carry a revised date and take effect immediately upon publication. If an update involves material changes to core provisions, we will notify you via prominent website notices or email. We encourage you to review this Policy regularly to stay informed of revisions to our data protection rules.

11. How to Contact Us Regarding this Policy

If you have any questions or feedback about this Privacy Policy, please email us at sales@ticctv.com.

12. How to Access, Update or Delete Your Stored Information

Subject to the applicable laws in your country of residence, you hold the right to request access to the personal information we store, amend such information, or request data deletion under specific circumstances. To submit requests for access, updates or deletion of personal information, please click the corresponding link to complete and submit the application form.