Thank you for choosing Guangzhou Dongtai Electronics (TICCTV.com)! We strive to deliver fully satisfactory products to you. Please read this return and exchange policy carefully to understand your rights and processing solutions.

Eligibility for Returns & Exchanges

1. Defective or Damaged Products If the goods you receive are faulty or damaged, please contact us within 7 calendar days upon receipt. We will arrange a replacement or full refund for you.
2. Incorrect Items Shipped In rare cases of wrong item delivery, notify us within 7 calendar days after receiving the package. We will resend the correct goods promptly or process a refund at your request.
3. Voluntary Returns Without Specific Reason You may apply to return products within 30 calendar days upon delivery if you change your mind for personal reasons. Please note: the return shipping fee incurred under this circumstance shall be borne solely by the buyer.

Return & Exchange Application Procedure

1. Contact Customer Service Send an email to sales@ticctv.comwith your order number and a clear description of the issue.
2. Provide Supporting Evidence For defective or wrongly shipped items, attach clear photos showing the defects or delivery errors. For voluntary personal returns, state your return reason, and ensure returned goods remain intact without affecting resale.
3. Obtain Return Authorization Once your application is approved, we will issue a Return Authorization (RA) number together with return shipping address instructions.
4. Pack and Ship Back Securely repack the merchandise, mark the RA number visibly on the outer packaging, and ship via a trackable courier to the designated address.

Refund Processing Flow

1. Goods Inspection Upon receiving your returned package, we will conduct an inspection to verify compliance with the above return eligibility criteria.
2. Fund Reimbursement After inspection approval, we will issue a full refund to your original payment channel within 7 business days.

Non-Returnable & Non-Refundable Scenarios

1. Products damaged due to improper use, negligent storage or incorrect operation by the buyer are not eligible for returns or refunds.
2. Original shipping fees of the order are non-refundable if the return is not caused by our error.

Contact Information for Inquiries

Should you have any questions or requests regarding this return policy, please email sales@ticctv.com.

Company Name: Guangzhou Dongtai Electronics Co., Ltd.

 Address: 3rd Floor, Building A3, Longshan Industrial Park, No.260 Yinglong Road, Tianhe District, Guangzhou City

Postal Code: 510520

Thank you again for choosing Guangzhou Dongtai Electronics (TICCTV.com)!